Ordering & shipping

Why wont my order go through? It just cancels out all my information, why is that?

This problem often occurs when our customers have an antivirus program always running on their computer, especially Norton's. We even have the problem when we order ourselves. The problem is easy to rectify, however. Simply look for the icon for your antivirus program at the bottom right corner of your computer (usually situated near your clock) Right click on the icon, and it will give you the choice to "disable." Click disable. This should allow you to place your order with no problem. Just remember when you are done ordering to reactivate your antivirus program, which is done the same way you deactivated it.

Give this a shot, and if you are still having problems, write back to us and we will put your order through a different method.

IS MY PERSONAL INFORMATION SAFE?

You have absolutely no privacy worries here. My Beloved's Garden is a E-Store/Ministry who is run by my husband and myself. We do not give any of your information to anyone, for any purpose at any time, and never will...you have our word on that!! So be rest assured!

How are my purchases shipped?

Your shipment will be sent by either, Priority - United States Postal Service, Fed Ex, or UPS depending upon the type of product you have ordered and the day in which you ordered your product in the week.

Do you ship internationally?

Yes we do. In most cases, shipping cost to Canada is $17.50 U.S. Most shipping costs to Europe/ Asia and most other countries is $25.00 U.S. If for some reason it is more because of weight, size or location, we will let you know prior to shipping your order and ask for a "Request for Payment" from you by e-mail.

How will my products reach my address?

Our products are a compilation of our own products, and product lines that work in conjunction with us. We combine these avenues in order to give the largest selection of quality products at the best prices available.

Our Lingerie, Marital Aids, Books and Jewelry are all packaged separately from one another, so there is a chance that you will receive them on separate days and in separate packages. Your shipping cost always remains the same, a straight $8.50 US, unless you are otherwise notified or ordering outside of th USA.  

How is my purchase packaged?

All our shipments arrive in discreet brown boxes with the return name as "MBG", "21 Century, or "Christian Books", so you don't need to worry about being embarrased by the onlooking neighbor, customs officer, delivery person, post office attendant, or mother-in-law.

How soon will I receive my shipment?

All of our lingerie, marital aids, jewelry, books and CD's are shipped within 2 business days if they are not backordered.

There are, however, times when the product you have chosen is back-ordered. Back-orders can take anywhere from 1 more day to several weeks. On rare occasions (worst case scenario) several months if the manufacturer is behind in production of that item.

We will let you know by e-mail if your order is on back-order and if we know at that time, we will also tell you the approximate time we hope to have that item in and shipped out to you. You may at the time choose a replacement item that IS in stock, or we can suggest the same item in a different color that we have presently in stock.

Orders can take about 5 days, depending on where you live, to reach you once they have left us. If you want your package sooner, please let us know and we can choose a faster method of shipping at an additional cost to you.

At anytime pryer to your order shipping out you may add to it, so feel free to send us an email or call us and we will add it to your existing order to avoid you spending additional shipping costs by placing a second order. If by error you send an additional order before your first order goes out, we do our very best to catch it, combine the two orders and send you a credit for the second shipping charge directly to your credit card or electronic check system.

Why Should I buy through the internet rather than a store front?

We have researched the issue of shipping products thoroughly and are assured that My Beloved?s Garden is within the medium range for shipping costs. Furthermore, our prices are so competitive that they surely offset the cost of shipping. Many of our customers prefer the costs of shipping to the cost of gas, parking, and inflated prices, (especially on marital aids and jewelry), not to mention privacy and their precious time.

If my TOY purchase is defective, can I return it?

Yes you can but it has to be done through the address on the items enclosed Warranty Card (not to us). In most cases they demand that the item not be used and that you also send back the original packaging - so don't throw that stuff out until you know your item is working right. (Please always test run your item).

We on occasion are contacted by our customers in regard to mechanical items that seem to not be working. Please check that batteries have not shifted and therefore lost contact with their connection, or take the batteries out and then return them to their reciprical, as this often remedies the problem.


All returns need to be made within a 30 day period with a return authorization form.

Because of strict health regulations, in most cases, we can not accept any returns of thongs, underwear or used lingerie, also, we are not allowed to accept any returns of "opened" sexual aids. Example: (If you receive a sexual aid and put batteries in side and the item will not work despite trying the suggested "helps" - listed above - we give on the site, you may return the item to the address on the Warranty Card. If you open the product and simply decide that it wasn't what you were hoping for, or it breaks after it has been used for a while, we do not accept this type of return and neither does the warrantor.)

LINGERIE RETURNS AND EXCHANGES:

When you receive your lingerie, please keep the tags attached while trying on the item, so in the event the item does not fit it can still be returned.
Please remember, underwear, briefs, thongs and boxers, are not returnable, just as you would find at a department store. In order for us to except an item back, the tags must be still on, and it must not have been used as we have to be able to resale the item. (These are the terms of our distributors).

So, receive the item, leave the tags on, try the item on while wearing your underwear, and then decide whether or not you wish to keep the item.

Please E-mail us, without delay, if you wish to return item(s), (as we have a 30 day return policy.) You will be sent a Return Authorization form which needs to be enclosed in the box with your item.

When exchanging your lingerie, the shipping charges both to and from our warehouse are the responsability of "you" the customer. You are responsible to send the item to us by registered mail (or any way that includes a tracking number) and then we will simply send you a "request for payment" through ( 2Checkout.com, Inc. is an authorized retailer of My Beloveds Garden) for the new item to be shipped back out to you. When you receive the request by email you simply respond to it.

There will be a 20% restocking fee for all returns, unless the items sent is defective or the item sent was the wrong size due to our error.

Make Sure to check and use the size charts in the lingerie section of our site. The Leather Line fits tight so it is usually better to go one size larger. The Body Stockings look much better when they are not too tight, so if you are over size 12-14, you may wish to consider a plus size of Body Stocking.

MARITAL AIDS RETURNS AND EXCHANGES:

Under no circumstances can used Marital Aids be returned for obvious health reasons. All items that have been shipped out are considered "used" by our supplier because most items are packaged in enclosable plastic casing. Regardless of the fact that some items are in blister packets, our supplier still remains rigid in their returns. After speaking with other Store front retailers of like items, we have found this to be standard practice. We are sorry for any inconvenience but it is beyond our control.

RECEIVED THE WRONG ITEM:

When receiving your item, check to see if the item is what you ordered before removing it from the packaging. DO NOT THROW OUT THE PACKAGING BEFORE YOU ARE CERTAIN THE ITEM IS OPPERTATING PROPERLY. Make sure to remove any tabs or directions printed on paper that may be inserted in the battery compartment. Once satisfied that the item is working properly, you may discretely dispose of your packaging.

In the event that your item is not operating properly, refer to the warranty that comes with most of the toys, as all of these issues have to be dealt with at the level of the manufacturer.
  REMINDER: WHEN WE APROACHING SPECIAL OCCASSIONS SUCH AS CHRISTMAS, VALENTINES DAY, ETC., SOME OF OUR STOCK WILL HAVE BECOME DEPLETED AND ORDERS MAY NOT BE ABLE TO FILLED, SHIPPED, AND RECEIVED BEFORE THAT SPECIAL DAY ARRIVE. SO IF YOU ARE ORDERING FOR THAT SPECIFIC DATE IN MIND, IT MAY BE BEST TO EMAIL US TO SEE IF THE PRODUCT YOU WISH TO ORDER IS IN STOCK PRIOR TO MAKING YOUR ORDER. THANKS FOR YOUR UNDERSTANDING.   

God Bless, 

MICHAEL AND SHERRI